Privacy Policy pik88 — Your Data Security is Our Priority

1 Introduction

Pik88 takes seriously our responsibility to protect the privacy and data security of every member using our platform. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you register and use pik88's services.

As an online entertainment platform operating in Malaysia, pik88 complies with the Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We believe that transparency in data management is the foundation of trust between pik88 and our members.

This policy applies to all users of the pik88 website, mobile app, and any communication channels operated by pik88. We encourage you to read this document carefully before using our platform. If you do not agree with any part of this Privacy Policy, please contact our support team before continuing to use the platform.

2 Information Collected

Pik88 collects your personal information through several means to ensure our services operate safely, efficiently, and in compliance with regulatory requirements. The following are the categories of information we collect:

We only collect information that is strictly necessary for the stated purposes. pik88 does not collect sensitive information such as medical records, religious beliefs, or political views unless required by law.

3 How We Use Your Data

Every piece of information collected by pik88 is used for clear and lawful purposes. Here are the primary ways we use your personal data:

• Account Management: Enabling you to register, log in, and manage your pik88 account securely. This includes identity verification through the KYC process and two-factor authentication (2FA).
• Transaction Processing: Processing deposits and fund withdrawals securely through your chosen payment methods including DuitNow, FPX, Touch 'n Go, Boost, and GrabPay.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorized access, and any suspicious activity using our automated monitoring systems.
• Service Improvement: Analyzing platform usage patterns to improve user experience, introduce new features, and ensure the pik88 platform always performs at its best.
• Service Communications: Sending important notifications related to your account, transactions, security updates, and promotional information (if you have consented to receive them).
• Legal Compliance: Fulfilling legal obligations, regulatory reporting requirements, and lawful requests from competent authorities.
• Customer Support: Providing effective and personalized assistance when you contact the pik88 support team via Live Chat or email.

Pik88 will not use your data for any purpose not stated in this Privacy Policy without obtaining your consent first.

4 Sharing Information with Third Parties

Pik88 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are certain situations where we need to share information with trusted parties to keep our platform running properly:

• Payment Providers: Transaction information that must be shared with payment processors and financial institutions to enable deposits and withdrawals to be processed securely. All our payment providers are bound by strict confidentiality agreements.
• Game Providers: Minimal game session data required by third-party game providers such as Pragmatic Play and Evolution Gaming to enable games to function within the pik88 platform.
• KYC Services: Identity information shared with approved identity verification service providers to process your KYC verification accurately and securely.
• Statutory Authority: pik88 will disclose required information to legal or regulatory authorities when mandated by Malaysian law or a valid court order.
• IT & Security Services: Technical infrastructure and cybersecurity service providers that help us maintain the security and performance of the platform.

5 Data Security & Information Protection

Pik88 continuously invests in the latest security infrastructure to ensure every member's personal data is always protected from any threats. Our key security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and pik88's servers is encrypted using TLS 1.3 protocol with 256-bit encryption keys — the highest industry standard, used by international financial institutions.
• Database Protection: Member personal data is stored in segmented databases protected by multiple layers of firewalls. Database access is strictly controlled and logged for every entry.
• Two-Factor Authentication (2FA): A 2FA system is available for all pik88 member accounts, providing an additional layer of protection against any unauthorised access attempts.
• 24/7 Monitoring: The pik88 cybersecurity team monitors our systems around the clock using automated threat detection tools capable of identifying and responding to suspicious activity in real time.
• Regular Security Audits: pik88 undergoes regular independent security assessments by qualified third-party cybersecurity firms to identify and address any system vulnerabilities.
• Internal Access Controls: Only authorized pik88 staff who require access to specific data are permitted to do so. All internal access is logged and closely monitored.

While pik88 takes all reasonable steps to protect your data, it is important to understand that no system can guarantee 100% security in the digital world. You also play a vital role by keeping your pik88 account password and login credentials confidential.

6 Cookies & Tracking Technologies

Pik88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit the pik88 website.

• Essential Cookies: These cookies are required for the platform to function properly. They allow you to log in, access secure areas of the platform, and navigate between pages seamlessly. This type of cookie cannot be disabled.
• Performance Cookies: We use these cookies to analyze how members use the pik88 platform — including the most frequently visited pages and time spent on the platform. This information helps us improve functionality and the overall user experience.
• Preference Cookies: These cookies store your preferences such as language settings and display theme, allowing the pik88 platform to deliver a more personalized experience on every visit.
• Security Cookies: Used to detect fraudulent activity, verify login sessions, and protect your account from unauthorized access attempts.

You can manage your cookie settings through your browser settings at any time. Please note that disabling essential cookies may affect certain functions of the pik88 platform.

7 Your Privacy Rights as a Member

As a pik88 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the pik88 support team via 24/7 Live Chat or our support email. pik88 will process your request within 14 business days.

8 Data Retention & Storage

Pik88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data: Personal data of members with active accounts is retained for as long as the account remains active and in use. This data is required for the ongoing operation of pik88 services.
• Data After Account Closure: When an account is closed, certain data is retained for a minimum of 7 years to meet legal requirements related to financial records, fraud prevention, and compliance with PDPA and AML regulations.
• Transaction Records: All financial transaction records, including deposits and withdrawals, are retained for a minimum of 7 years in accordance with Malaysian legal requirements for financial records.
• Security Logs: Access logs and security logs are retained for 12 months for the purposes of security incident investigation and fraud detection.
• Communication Data: Customer support communication records are retained for 3 years to enable pik88 to deliver consistent service and resolve any disputes that may arise.

Once the retention period has expired or the data is no longer required, pik88 will delete or anonymize your personal data in a secure and irreversible manner.

9 Changes to This Privacy Policy

Pik88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.

When there are significant changes to this Privacy Policy, pik88 will notify you through the following means:

• Displaying a clear notice on the pik88 website homepage at least 7 days before the changes take effect.
• Sending email notifications to all active members explaining the key changes made.
• Updating the "Last Updated" date at the top of this document.

Continued use of the pik88 platform after policy changes are published and enforced will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically for the latest information.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how pik88 handles your personal data, the pik88 Data Privacy Officer team is ready to assist you.

You can reach us through the following channels:

Pik88 is committed to addressing every privacy-related complaint or enquiry seriously and promptly. We will respond to your enquiry within 14 business days from the date of receipt.

If you are not satisfied with pik88's response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia in accordance with the provisions of PDPA 2010.